Experience the perfect blend of modern marvels, cultural landmarks, and thrilling adventures in this 5-day Dubai and Abu Dhabi tour. Begin your journey with a relaxing cruise on Dubai Creek, explore the dazzling cityscape on a full-day city tour, ascend the iconic Burj Khalifa, and marvel at the wonders of the Dubai Aquarium.

Step into the past and future at the Dubai Frame, then feel the rush of dune bashing and cultural shows in the Arabian Desert. On Day 4, discover Abu Dhabi’s majestic beauty and end your day with excitement at Ferrari World, the world’s first Ferrari-branded theme park.

This thoughtfully crafted itinerary is perfect for families, couples, and groups looking to enjoy the best of the UAE in a short yet unforgettable escape.

Day 1: Arrival in Dubai – Dhow Cruise at Dubai Creek

Arrive at Dubai International Airport and transfer to hotel.
Evening: Enjoy a scenic Dhow Cruise along the historic Dubai Creek with buffet dinner, soft music, and traditional ambience.

Overnight stay in Dubai.

Day 2: Dubai City Tour with Burj Khalifa + Dubai Aquarium & Underwater Zoo

Guided half-day Dubai city tour covering:
Jumeirah Mosque, Burj Al Arab (Photo Stop), Palm Jumeirah, Atlantis (Photo Stop), Zabeel Palace, and more.
Visit Burj Khalifa – At The Top (124th Floor) for panoramic views.
Explore the Dubai Aquarium & Underwater Zoo inside Dubai Mall.
Evening at leisure.

Overnight stay in Dubai.

Day 3: Dubai Frame + Desert Safari with BBQ Dinner

After breakfast, visit the impressive Dubai Frame – the largest picture frame in the world with panoramic views of Old and New Dubai.
Afternoon at leisure.
Late afternoon, embark on an unforgettable Desert Safari adventure:
Dune bashing, camel rides, henna painting, Tanoura show, belly dance, and delicious BBQ dinner at the desert camp.

Overnight in Dubai.

Day 4: Abu Dhabi City Tour with Ferrari World

Full-day guided Abu Dhabi tour:
Visit Sheikh Zayed Grand Mosque, Heritage Village, Corniche drive, and Emirates Palace (Photo Stop).
Enjoy access to Ferrari World Abu Dhabi with unlimited rides and attractions.

Return to Dubai and overnight stay.

Day 5: Departure

After breakfast, check-out from the hotel.
Transfer to the airport for your return flight with unforgettable memories.

• 04 Nights at the Hotel based on entry level category of room at each hotel
• Daily Breakfast at the Hotel of stay
• All Applicable Taxes except Tourism Dirham Fee
• Return Dubai Airport (Terminal-1,2,3) transfers (upgraded to Private)
• Half Day Dubai City Tour followed by Burj Khalifa 124th and 125th Floor (Non-Prime Time) with Entrance Tickets and Return Transfers
• Standard Desert Safari Tour with BBQ Dinner, Belly Dance Show, Tanoura Show and other camp activities
• Standard Creek Dhow Cruise with Buffet Dinner and transfers
• Dubai Aquarium and Under Water Zoo with Entrance Tickets
• Dubai Frame with Entrance Tickets & Transfers
• Abu Dhabi City Tour with Photo stop at Grand Mosque and Yas Island (1 Day any 1 Park) Ferrari World OR Warner Bros
• All other Sightseeing and Tours and Transfers on Sharing/Pvt basis
• 5% VAT Inclusive in the above cost

• Passport fees, immunization costs, city taxes at the hotel and local departure taxes (wherever applicable)
• Optional enhancements like room or flight upgrades, or local camera or video fees
• Additional sightseeing, activities and experiences outside of the itinerary
• Early check-in or late check-out from hotels (unless otherwise specified)
• Breakfast, lunches, dinners and drinks (alcoholic and non-alcoholic), unless specified in the itinerary
• Any international and/or domestic flights, unless explicitly mentioned as an inclusion
• Excess baggage charges, and where applicable, baggage not included in your fare
• Tips for services and experiences
• Any Visa required, unless mentioned as an inclusion
• Read useful information and terms for more on what is included and excluded

CANCELLATIONS:

All services such as Airline seats / Hotel accommodation / ground transportation etc for group tours are pre blocked well in advance. We are liable to pay to all our suppliers / vendors and bear the overhead costs involved in rendering services to you. If You or any member of your group elect to cancel your booking for any reason, You must intimate the Company in writing on working days within office time. If the Booking Form has been signed / accepted by OTP by one or -more persons for themselves and for others mentioned in the form, communication signed by such signatories would be treated as valid communication for cancellation for all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at your booking office on working days within office time. Cancellations are subject to fees and/or forfeiture which vary by your date of booking, your date of cancellation, and by package.  You shall be bound by the cancellation charges which shall apply when the cancellation happens on your own accord or due to any circumstances. If circumstances make you cancel the Tour, the cancellation must be intimated to us in writing.

Booking amount will be applicable for cancellations of files on undecided departure date. The cancellation term shall be applicable for passengers traveling on all Holidaysaathi. In the event, You have opted for the Holidaysaathi Trip Protection, your Cancellation Charges shall be calculated and determined by the Company in accordance with the Holidaysaathi Trip Protection. The Terms & Conditions of Holidaysaathi Trip Protection will apply.

The Company reserves the right to cancel or reschedule any Tour prior to the departure, due to insufficient demand, unsafe conditions, events beyond our control, or any other reason. In such an event, we will offer alternate dates of travel or fully refund forthwith in Indian Rupees currency only the amount paid by the Client, but no compensation shall be payable by the Company. The Company shall not be responsible and/or liable for any incidental expenses or consequential losses that You incur as a result of a cancelled booking, including but not limited to loss of earnings, loss of enjoyment, or the cost of any connecting flights, accommodations, airport transportation, visas, document fees, vaccinations, or other services you may purchase that are dependent upon the operation of your trip. In addition to the cancellation fee, any non-refundable deposits or fees paid to third-party suppliers shall also be borne by the client.

In case of cruises, 100% of the cruise cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation. The Company shall not be responsible and/or liable for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the Company. The Company reserves the right to forfeit the booking deposit in case of any cancellations. Passengers whose visas are not granted by the consulates must intimate us in advance i.e. before the date of commencement/departure of the tour and the Cancellation charges in such a situation will be calculated as per the cancellation policy, basis the date of receipt of written communication from the Passenger intimating us about the rejection of the visa, which shall be the determining factor to apply the relevant.

Cancellation charges slab pertaining to number of days prior to departure and accordingly Cancellation Charges shall be determined and levied. 

It is clarified that all the Cancellations are non-transferable and cannot be applied towards future bookings or tours.

The Company reserves the right to modify the cancellation policy at any time, with or without prior notice, at its sole discretion.

FORCE MAJEURE:

The Company shall not be responsible and/or liable for any     damages caused to You or any of the member of your group or if the performance hereof is prevented or delayed  due to the reasons which are beyond the reasonable control of the Company, which shall include acts of God, riots, wars, accidents, embargo, terror attacks, coup strike, natural calamities or requisition (acts of government), or delays / negligence / carelessness in the performance of the independent contractors caused by any such circumstances as referred herein. Any additional cost incurred by the Company, for the services provided to the Client, during the Force Majeure event, shall be paid by the Client.

1. All dispute / complaints with respect to these terms and conditions and the tour and services shall be subject to the jurisdiction of Courts at Mumbai only. 
2. Upon signing the booking form, these terms and conditions shall be binding on both the company the client and shall become the only basis of relations between the parties and all previous communications in whatsoever form or mode, whether oral or otherwise, with respect to any term or conditions of the tour and services shall stand cancelled / revoked / terminated. I am authorized on behalf of the person (s) named in the booking form to act, accept and consent on their behalf (s). I have read and understood all the terms and conditions as mentioned hereinabove and all my queries have been answered by the Company representative to my satisfaction and accordingly I have voluntarily agreed, accepted and consented to abide by these terms.

LOSS DAMAGE

Company is not responsible for any loss or damage to personal belongings during the stay in the hotel or while traveling in the coach. Due to theft or loss of baggage, tour participant can lodge a complaint with the local authorities on his / her sole discretion, cost, risk and consequences. 

The Client acknowledges and agrees to assume full responsibility for their baggage and personal belongings throughout the duration of their travel. The Company shall not be held liable for any loss, theft, damage, or misplacement of the client's luggage, belongings, or valuables, whether occurring during transportation, accommodation, or any other aspect of the travel itinerary.

The Client understands that it is their sole responsibility to always ensure the security and safekeeping of their possessions at all times during the trip. This includes; but it is not limited to properly securing luggage, safeguarding valuables, and adhering to all relevant security protocols and guidelines provided by the Company or its affiliates. It is clarified that the Company shall not be held liable for any financial or material compensation arising from such incidents.

The Client is strongly advised to procure appropriate travel insurance coverage to mitigate any potential financial losses resulting from baggage loss, theft, or damage and Health

related.

RIGHTS TO ADJUST/CHANGE THE PACKAGE HOLIDAY PRICE OR TERMS (BLACK OUT PERIOD) ETC

The Company reserves rights to adjust/ change  the Package Holiday price or terms, including terms of cancellation and refund policies for a holiday package, due to significant variations in demand, supply, cost and other factors caused by: Seasonal fluctuations (Christmas, New Year departures etc. );Force Majeure events (e.g., natural disasters, political unrest, strikes, sporting events etc.);Adverse weather conditions (e.g., extreme temperatures, storms etc.);Changes in Animal Migration and plant flowering patterns and other disruptions in the natural order. Other unforeseen circumstances beyond the Company’s control. If a price adjustment /changes in price or changes in terms of cancellation and refund policy etc. has been effected, then Company will notify such changes to the Client at the time of booking.

DISCLAIMER

1. "You/Client” means and includes the Lead Passenger & on whose behalf the Booking is made and / or the person making the Booking.
2. “We”/”Us”/”Company” means Holidaysaathi (India) Ltd.
3. “Independent Contractors” means Hotelier / Hotel owner, Owner of any airlines or shipping company or Railway, Ferryboat owner / Operator, Coach owner / Operator, or any other person or organization who has been selected by the company to render services to the client.
4. GST means and includes Goods and Service Tax. 
5. TCS- TCS means and Includes Tax Collected at Source.

OTHER TERMS

1) There is no Contract between the Company and the Client until the company has received the initial deposit as stated in the clause regarding ‘payments’ 

2) The company has the right at any time and for any reason: 

• To terminate this contract after acceptance of deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the company terminates this contract, the company shall refund the amount paid by the client without payment of any interest. 
• To amend, alter, vary or withdraw any tour, holiday, excursion airline, flight routing or facility or discounts / concessions it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the clients or for any compensation claims made. 
• To use alternate cruise liner, cabin category it has advertised or published or to substitute a cruise of similar class if it is deemed advisable or necessary. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the clients or for any compensation claims made.

3) No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in the brochure. 

4) In the event of the company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the client shall have the right: 

1. A) To continue with the tour or holiday as amended or altered or, 
2. B) To accept any alternative tour or holiday which the company may offer. In either of these above cases, the client shall not be entitled to, or the company shall not be liable to the client for any damage, additional expense, consequential loss suffered by him or to pay any amount as refund.
3. C) To cancel the tour, in which event the cancellation charges as stated herein shall apply and the client will be liable to pay to the company such charges. 

5) The company shall in no circumstances whatsoever be liable to the client for: 

1. A) Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any misadventure howsoever caused. 
2. B) Any act, omission, default of Independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the client or for any person travelling with him howsoever caused. 
3. C) The temporary or permanent loss of or damage to baggage or personal effects howsoever caused.

6) a) If the client has any complaint in respect of the services provided by any of the Independent Contractors, the client shall immediately notify the same in writing to the Independent Contractor and a copy thereof should be handed over to the Tour Manager of the company in order to enable the company to take up the matter with the Independent Contractor so that in future other clients do not face the same difficulty. 

Any claim or complaint by the client must be notified to the company in writing within 7 days of the end of this holiday tour. No claim notified to this company beyond this period will be entertained and the company shall incur no liability whatsoever in respect thereof. 

7) The tour is subject to RBI / GOI rules & regulations. Part of the tour cost will be paid in EURO / USD / AUD / GBP / NZD / CHF / SGD etc out of your BTQ. 

8) Client hereby expressly consents and authorizes the Company to share his/her or his/her family/group information or data to any Supplier, Independent Contractor or third party for the purpose of providing services to the Client. The Client’s aforesaid consent and authority also extends to all such third party products, items and offers including sim cards which the Company may offer for free along with the Tour package and which is not being separately sold to the Client.

The said products, items and offers being free would be availed by the Client at the Tour cost without requiring the Client to pay any price towards the same. The use of the products, items and offers and related after sales services shall be the responsibility of all such third party Manufacturer or Service provider and the same shall be subject to the terms of Use of such third party manufacturer or service provider. The Client may in his/her own discretion avail or refuse to avail the products, items and offers. 

The Company does not guarantee or warranty that the products, items and offers offered to the Client along with the Tour package shall be of a superior quality or that it shall meet the expectation of the Client or that the performance of the products, items and offers shall be satisfactory. These products, items and offers are offered by the Company to the Client on “AS IS”, “WHERE IS” and “HOW IS” basis, free of cost to the Client without any liability, risk or responsibility on the part of the Company. 

9) The Client confirms that with regard to the booking, the address of the Client as mentioned in the Booking Form/ e-booking form is accurate and complete in all aspects, and the said address will be used by us for determining the “location of the Client” for the purposes of levy of GST. 

10)TCS on Purchase of Overseas Tour Program Package: Tax Collection at Source (“TCS”) at the rate of 5% on Overseas tour program package up to INR 10 lakh and 20% beyond INR 10 lakhs per individual payer per annum shall be levied under section 206C(1G)(b) of the Income Tax Act on Overseas tour program package services. Declaration specifying the amount utilised on Overseas tour program package by each payer needs to be furnished as per the format provided by Holidaysaathi (India) Limited. The TCS collected will be reflected in the 26AS of the passenger who has paid for the Overseas tour program package.

Disclaimer Note for Non-refund of TCS: In te event of cancellation of services and refund of amount for tours booked in the previous financial year, Tax collected at source under section 206C(1G)(b) of the Income Tax Act, 1961 shall not be refunded. The non-refunded TCS will be reflected in the 26AS of the passenger in whose name invoice is raised for claiming Income Tax credit.

TCS on Standalone Hotel and Rail Services: If LRS limit of INR 10 lakhs is utilised during the current year, then TCS as applicable will be levied on standalone services.

TCS Compliance: In compliance of provisions of Section 139AA for “Inoperative PAN”, I/ we confirm that I/we have linked my/our Aadhar Number with my/our PAN, wherever applicable.

11) We value and respect our staff members, vendor(s), representative(s), employee(s) and tour manager(s) who work tirelessly to make your tour memorable and successful. You are requested to co-operate and support our staff, vendor(s), representative(s), employee(s) and tour manager(s) at all times during the tour and more particularly during exigencies and trying times, when our staff, vendor(s), representative(s), employee(s) and tour manager(s) would work hard to restore normalcy. During such times, we look forward to your understanding, patience and support to come out of the impasse. We have a zero tolerance policy against any abusive behaviour, wrong doing, misconduct and violence towards our staff, vendor(s), representative(s), employee(s) and tour manager(s) on tour. Any such action, omission, commission, wrong doing, misconduct, violence and abusive behaviour by you, towards our staff, vendor(s), representative(s), employee(s) and tour manager(s) shall be dealt with seriously leading to immediate disembarking/offloading of the Client from the tour including initiating appropriate legal proceedings against the Client at his/her cost and consequences, in accordance with the applicable law.

CONDITIONS OF TRAVEL

1. A) The Client will have to strictly follow the Tour Program and return to India as per the tour itinerary. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before the culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time.  It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time.
2. B) In case if a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services.
3. C) Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as “no show” on the tour and 100% cancellation charges will be levied.
4. D) If a client avails pre - tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre - tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
5. E) The Company, reserves the right to drop / remove / discard from tour anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other clients and the Company shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company’s Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the company.
6. F) Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
7. G) The prices quoted in this brochure have been calculated at the rate prevailing at the time of printing of this brochure. The Company reserves the right to amend the prices published in this brochure in case of currency fluctuations, changes in the various gross rates of exchange, and / or fuel costs, special /high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and surcharge accordingly. All such increases in price must be paid for in full before the departure by the client.
8. H) If you book with your own travel agent and your booking with that agent includes, but is not limited to Holidaysaathi arrangements, your contract is with your travel agent and Holidaysaathi is simply an agent to your travel agent.
9. I) In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.
10. J) The company shall in no circumstances whatsoever be liable to the client for: 
11. i) Any over stay expenses due to delay or changes in bus / air / trains / ship / or cancellation of special bogie or other services due to sickness, weather conditions, strike, war or any other cause whatsoever. 
12. ii) Sightseeing missed & / or program being cancelled after the commencement of the tour & before the due period due to any unavoidable situations / natural conditions which are beyond our control. 

iii) Any Loss / Damage of baggage by the Airlines / Hotels / Coach / Cruise. 

1. K) In the case of one or more but not all clients signing ‘Booking Form’  or acceptance of OTP it shall be deemed that others have duly authorized concerned signing client / (s) 
2. L) Initial deposit only ensures registration, to receive any services including Ticketing, Visas, and Hotel Accommodation from the Company, client will have to make full payment towards the same. 
3. M) We cannot endow with individual aid to any of the client / traveler for walking, dinning, getting on & off from any of the transport vehicle or other personal needs. So it is indispensable that a qualified companion must accompany such client/traveler who needs such assistance. In the absence thereof, such client/traveler will be joining the tour on his own risk and consequences. 
4. N) The client/Traveler must have his / her passport valid for at least 6 months subsequent to such departure date. 
5. O) The Tour Documents viz. hotel vouchers, tour itinerary, air tickets etc. will be sent through electronic mode by way of email addressed to the registered email id of the Client alternatively the Client may access the Tour Documents by downloading the same from the Travel App called Holidaysaathi Holidays app (available on Playstore or app store) maintained by the Company.”- 
6. P) Company solely reserves the right to publish group photographs of the clients taken during the tour. 
7. Q) Distance, temperature & pre/post tour accommodation prices given in the Brochure are approximate & are subject to change. 
8. R) Photo of meals & sightseeing published in the Brochure are only for reference & may change from actual meals served/sights. 
9. S) In case company offers any adventures activities then it is significant to note that all the clients should enjoy such activity / ride at their own risk as such kind of adventure might be risky at times especially for heart patients, expecting women, people with Blood Pressure etc. 
10. T) Incase the “World is going through pandemic and we as responsible citizens and travellers need to comply with laws, rules, notifications, Travel advisories, guidelines, directives and communications issued from time to time by all or any the Government Authorities, Ministries, Departments, Local Bodies in India or Abroad pertaining to protocols for movement in public places. You agree to unconditionally abide, adhere and comply solely at your costs and expenses to all laws, rules, notifications, Travel advisories, guidelines, directives and communications issued from time to time by all or any Governments, Authorities, Ministries, Departments, Local Bodies in India or Abroad, related to your tour to the foreign destination and/or on your return from the tour to your home destination in India or Abroad including but not limited to Protocols on quarantine, vaccinations, movement in public places like hotel’s public places, sightseeing spots, bus/ car etc. or in connection with any other Pandemic, epidemic, disease, condition etc., which may be communicated by all or any Governments, Authorities, Ministries, Departments, Local Bodies in India or Abroad with or without notice at any point of time whether at the commencement of the tour, during the tour and/or on the completion of the tour, as the case may be. You agree and confirm that you would be following appropriate behaviour throughout the tour including Social distance, frequent hand washing, always masked throughout the tour. You will be responsible for any consequences arising out of non-adherence of the protocols”.
11. U) The tour will be operated subject to a minimum of 20 full paying clients traveling together. The services of Holidaysaathi Tour Manager will be provided with a group of minimum 20 full paying clients. In the event that the group size is less than 20 clients you will be given an option of travelling on another departure date.

“We encourage you to take Trip Protection Plan in your own interest. The benefit of availing Trip Protection Plan is that in selected circumstances, as detailed herein below, if you opt for cancellation of your Tour, then instead of the applicable cancellation charges you would be applied cancellation charges at concessional rate. The Trip Protection Plan costing is in-built in the Tour cost itself.”

If you decide not to opt for the Trip Protection Plan, then you would be entitled for reduction in the tour cost to the extent of Trip Protection Plan Cost. However, we sincerely recommend you in your own interest to avail the Trip Protection Plan, by spending marginally on Trip Protection Plan and maximising your savings by reduction in the cancellation charges, in the event of cancellation. The refund under Trip Protection Plan shall be a fixed percentage of pre-agreed Tour cost determine basis the communication of cancellation from the Tour date and it shall exclude the Visa fees,Trip Protection Plan charges and insurance which shall not be refunded under any circumstances.

RESCHEDULE DATE CHANGE FOA A TOUR

In the event a Client wishes to change the date of travel or transfer from one tour to another, prior to the departure of the originally booked tour then the originally booked tour shall be treated as cancelled by the Client, thereby attracting the cancellation charges as stated herein which shall be borne by the Client solely. Upon payment of the cancellation charges, the client shall have the option to make a fresh booking for another tour, subject to availability and any applicable terms and conditions. The Company reserves the right to adjust the cancellation charges based on the proximity of the requested change to the departure date and any additional costs incurred as a result of the change. Any changes or transfers requested by the client are subject to approval by the Company, and availability cannot be guaranteed. The Company shall not be liable for any losses or expenses incurred by the Client as a result of changes or cancellations made by the Client. The Client acknowledges that failure to adhere to these conditions may result in forfeiture of any payments made for the originally booked tour.

SCOPE OF ACTIVITY

We are travel agents and holiday organizers only. The role of the company is that of an agent of the client to secure proper services for the tour from the independent contractors and service providers such as the airlines, shipping company, hotels, Coach etc. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned in this brochure. We take care in selecting all the ingredients in your holiday; but because we only select them and have no control in operating them, we cannot be responsible for any injury, death, loss or damage, which is caused by the act or default or omission of the management or employees of any hoteliers, airlines, shipping company, coach owner / coach operator who are the company’s independent contractors arising outside our normal selection process.

HOSPITALIZATION/DEATH

1. Hospital Admission: 

(a) In the event that the Client or an immediate family member of the Client (spouse, children, or parents) is admitted to a hospital, it shall be the responsibility of the Client or an immediate family member of the Client (spouse, children, or parents) to furnish the sales representative with the hospital admission card as evidence of such admission. The Client or an immediate family member of the Client shall notify the Company of the hospital admission as soon as reasonably possible, but no later than 48 hours from the time of admission. Delayed notifications may impact the eligibility for credit notes or refunds. This documentation is required to initiate the process of obtaining a credit note or refund. Failure to provide this documentation promptly may result in delays or the forfeiture of any potential credit notes or refunds. 

(b) The hospital admission card must include the patient's name, date of admission, and the hospital's contact information. The submission of this card serves as formal proof that the medical condition necessitated hospitalization, and it is crucial for processing any financial adjustments or claims related to the booking.

(c) Holidaysaathi reserves the right to verify the authenticity of the hospital admission card and any related documentation. This verification process may include but is not limited to, contacting the hospital directly, requesting additional documentation, and consulting medical professionals. 

(d) Any discrepancies or fraudulent submissions identified during the verification process will result in the immediate rejection  of the claim. In such cases, Company may take further legal action against the client  or an immediate family member (spouse, children, or parents) and/or any person involved, in such circumstances, each Party shall bear and pay the fees of their respective Advocates. Additionally, any costs incurred by the Company during the investigation and verification process shall be the responsibility of the client . 

(e) It is pertinent to note that the Company shall charge an administrative fee to the Client for processing the credit note or refund in relation to the hospital admissions. This fee shall be communicated to the Client at the time of the claim and will be deducted from the total amount of the credit note or refund issued.

2. Credit Note: 

(a) Pursuant to the verification of the hospital admission card and upon receipt of the hospital admission card, the Company shall engage in negotiations with the relevant vendor to ascertain any liabilities. The Company will communicate the same with the Client or an immediate family member of the Client (spouse, children, or parents) regarding the issuance of a credit note, which shall be valid for a period of 1 (one) year.

(b) In the event that the Client or an immediate family member of the Client (spouse, children, or parents) elect to receive a monetary refund in lieu of a credit note, the Company shall process the said refund within 7 (seven) days from the date of the initial written communication requesting for the refund.

3. Airline Ticket Refund: 

(a) The Airline Team shall undertake the responsibility of seeking a refund for tickets purchased, contingent upon the provision of all requisite supporting documentation. This documentation must include the ticket details, booking confirmation, and any other relevant information that the airline may require to process the refund request.

(b) In the event that the airline is unable to furnish a refund due to their policies or other reasons, the Airline Team will inform the customer of the airline's decision. The Client or an immediate family member of the Client (spouse, children, or parents) must then issue a letter that includes the customer’s name, booking details, and proof that the tickets were issued within the group inventory. This letter will serve as formal documentation of the airline's inability to provide a refund and will be necessary for any further claims or adjustments.

(c) Further, in the event that a refund is not possible, the Airline Team will work with the to explore alternative forms of compensation, such as credit vouchers or rescheduled bookings, depending on the airline's policies and availability.

4. Insurance: 

Note:

Holidaysaathi is hereinafter referred to as the Company. The customer/traveller/pax/insured is hereinafter referred to as the Client

GENERAL CONDITIONS

The Company takes care in selecting all the ingredients in the Client’s travel/holiday; but because the Company only selects them and has no control in operating them, the Company cannot be responsible for any injury, death, loss or damage, which is caused by the act or default or negligence or omission of the management or employees of any hoteliers, airlines, shipping Company, transport/coach owner / transport/coach operator who are independent contractors. The Company may offer the Client various experiences, sports and other allied activities in an itinerary. Having chosen, accepted and paid for an itinerary in the Client’s own judgment and choice which may have its inherent risk, liabilities and consequences associated with the itinerary, the Client hereby releases and exempts the Company, its directors, agents, shareholders, officers and employees from all/any liability for personal injury, property damage, wrongful loss, death and causes of action of any kind caused in whole/in part, arising in connection of the services provided by an independent contractor/(s)its employees, representatives, agents, sub-contractors, servants and/or by virtue of the Client availing the activities on the travel/tour. The Company hereby expressly disclaims all/any claims arising in connection with the activities/ itinerary. It may be noted that the tour cost may or may not include the insurance premium and that the Client shall have to acquire the same at their cost.

HEALTH

It shall be the duty of the Client to inform the Company in case the Client has any pre-existing medical condition that may affect their ability to enjoy and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. Pace of certain tours might not be suitable to individuals. Hence, the Company recommends  that the Client chooses the tour as per their health conditions. The Company presumes that the Client and/or the Group or any member thereof have no disability or disease or such medical or health condition which could adversely impact his/her/their health on the tour, except which has been disclosed by the Client/Group/ any member to the Company in writing, at the time of Booking of the tour. Company reserves the right to ask the Client to provide written certification/ disclosure of medical fitness before departure. Subject to the disclosure made by the Client/Group/any member, the Company in its discretion may refuse to take on tour or accept any booking of the Client, if in its sole judgment the medical or health condition of the Client is not fit to undergo the tour. In the event that a medical or health condition has not been disclosed to the Company in writing, the Company will not be liable to provide any assistance or refunds.

INSURANCE

1.1 It is advisable for the Client to obtain a valid/suitable travel / health insurance before the commencement of their travel. The Client can choose to purchase the insurance cover directly from an insurance Company or from the insurance service provider offered by the Company. The choice of the insurance provider is at the sole discretion of the Client

1.2 The Company operates as a travel/holiday organiser only. The role of the Company is that of an agent of the Client to secure proper services for the tour from the independent contractors and service providers such as the airlines, shipping Company, hotels, Coach, insurance etc. The Company does not control or operate any airline, neither does it  own or control any shipping Company, coach or coach Company, hotel, transport, insurance or any other facility or service mentioned. 

1.3 It is the duty of the Client to read the policy terms and conditions as mentioned in the policy copy and the policy wordings and should there be any queries, clarify this with the Company who in turn will liaise with the service provider to provide adequate replies. The Company cannot be held responsible for any issue arising from the Client not having read the policy terms and conditions, inclusions and exclusions 

1.4 Exclusions and Limitations: It is important to note that certain situations may not be covered under the travel insurance policy. The Clients should familiarize themselves with these exclusions to avoid any misunderstandings or unmet expectations during emergencies.

1.5 Settlement of claims if any will be entirely at the discretion of the insurance Company. The Company will in no way be able to influence.