Overview

HolidaySaathi, a division of TravGrub Private Limited (together with its affiliates, “HolidaySaathi”, ‘Travgrub’, “we” or “us”) is committed to respecting your privacy and the privacy of the information in your account. That is why we have established this Privacy Policy. Our intention is to treat your information with utmost care and consideration. If you have questions or concerns regarding this statement, you should contact HolidaySaathi as outlined below.

We want you to know that we are not in the business of selling or renting individuals’ personal data to other companies for any purpose.

This Privacy Policy describes what information is gathered when you are on HolidaySaathi’s site when you use HolidaySaathi’s services, and how HolidaySaathi uses or discloses such information in connection with the Services as described in the HolidaySaathi Terms of Service (“Terms of Service”). This Privacy Policy applies exclusively to the use of the Services through the HolidaySaathi site www.holidaysaathi.com (the “Site”).

Collection and Use of Your Account Information

This section of the Privacy Policy applies to information that HolidaySaathi, maintains, uses and discloses in connection with your HolidaySaathi (the “Account Information”). HolidaySaathi collects personally identifiable information when you register for a HolidaySaathi account, information on forms requesting information, support, or product and service information, and when you subscribe to our newsletter. HolidaySaathi may also use personally identifiable information about you which is publicly available. HolidaySaathi only makes available your Account Information to its employees, agents and contractors who require such information in order to perform services for or on behalf of HolidaySaathi, or as otherwise permitted by applicable law. By using the Services and your Account, you acknowledge and consent to HolidaySaathi’s collection, maintenance, use and disclosure of your Account Information as described in this Privacy Policy.

HolidaySaathi may collect and use the following personally identifiable information: your name, title, phone number, email address, mailing address, website URL, employer or company. You also have the option of supplying us with your occupation, and type of business or industry. From time to time, HolidaySaathi may aggregate and de-identify this Account Information for HolidaySaathi’s business and related purposes; however, HolidaySaathi will never disclose your identifiable Account Information to third parties for commercial or other purposes not permitted by this Privacy Policy.

Additionally, if you have chosen to receive email communications, you will receive our infrequent news and announcements. You may update or change your Account Information with HolidaySaathi at any time by logging into your Account and updating such information.

We mainly use the Account Information we collect to for the Services, measure our business success, to identify the most effective ways to reach you, to more effectively meet your needs and requests for certain new product features and services, and to contact you about product upgrades. We may use your Account Information in order to provide you with support which you have requested in connection with your Account and the Services, or to identify services or products that we may provide at your request. To the extent permitted by applicable law, we may also use and disclose your Account Information (1) if required by court order, legal process or applicable law, (2) in connection with suspension, termination or expiration of the Terms of Service as set forth in the Terms of Service; and (3) as necessary to enforce or defend HolidaySaathi intellectual property or other rights, as necessary in connection with legal action, or in exigent circumstances to protect the safety of HolidaySaathi, HolidaySaathi customers or the public.

Collection and Use of Customer Data Hosted by HolidaySaathi

This section of the Privacy Policy addresses how HolidaySaathi may collect, process, store, use and disclose the data which you may create, maintain, use or disclose in connection with your Account (“Customer Data”). In order to provide the Services, HolidaySaathi and processes Customer Data in connection with your Account. By creating, maintaining, using or disclosing Customer Data in connection with the Service and your Account, you acknowledge that you are the owner or that you otherwise have the right, authority or consent to control such Customer Data and to authorize HolidaySaathi and its employees, agents and contractors to take such actions with respect to Customer Data as described in this Privacy Policy.

Except as otherwise described in this Privacy Policy or the Terms of Service, Customer Data in your Account is not accessible to anyone, unless you choose to make it accessible.

HolidaySaathi will only make available Customer Data to its employees, agents or contractors who have a need to know or access in order to provide services to or on behalf of HolidaySaathi as described in the Privacy Policy. HolidaySaathi will never use or disclose Customer Data for marketing, advertising or other similar commercial purposes.

Security

For both security and privacy purposes, your HolidaySaathi account is password protected. You are responsible for safeguarding your HolidaySaathi account password and for any uses of your HolidaySaathi account, whether by you or another individual.

HolidaySaathi implements privacy, security and other data protection controls and mechanisms to safeguard against unauthorized access to or disclosure of Account Information and Customer Data. HolidaySaathi also conducts routine data backups to protect the availability of Account Information and Customer Data. All communications between your Account and HolidaySaathi servers are encrypted with an industry-standard Secure Socket Layers protocol, and your own applications and data pages can be deployed securely using SSL at no extra charge.

Surveys

From time to time HolidaySaathi may invite you to participate in online surveys that HolidaySaathi or a third party may administer. These surveys are optional, and may include personal information such as name and email address. They may also include questions about your experience with this Site and the HolidaySaathi services and their specific features. Such surveys are meant to help us better understand the needs and requirements of our customers so we can continue improving this Site, our products and our services. The results of these surveys may be shared in aggregate format with third parties.

Testimonials

From time to time, we post customer testimonials on this Site that may include their name, logo, graphic, sound or image. We obtain customer consent prior to posting their testimonials on this site. We are not responsible for the personal information a user elects to disclose in their testimonial.

Forums

When users elect to register their information to communicate in our forums, please be advised we are not responsible for the personal information users elect to share over this public platform. Please be advised that any personal information disclosed can be used to send you unsolicited messages by other members of this forum. You are responsible for not sharing any confidential or proprietary information in your testimonials or through the forum.

Material Changes and Your Consent

By using this Site and the HolidaySaathi services, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We reserve the right to make changes to this Privacy Policy at our sole and absolute discretion, and we may do so from time to time and without notice. Should we make material changes to the manner in which your collected personal information is utilized, we shall post a prominent notice on the Site, notify you by email of the applicable changes and/or publish those changes on this page, and your continued use of this Site and any HolidaySaathi services shall constitute your acceptance of such changes and the revised Privacy Policy and your agreement to be legally bound thereby.

COOKIES

This Site uses cookies to distinguish You from other users. Cookies are small pieces of information that are stored by Your browser on Your device’s hard drive when You visit the website. Most Web browsers automatically accept cookies. You can control and delete how and whether cookies will be accepted by Your browser by changing the options on Your web browser or using certain software programs but disabling them may affect the functionality of this website. Once You access the website, You consent to our use of cookies. Some of these cookies are essential to make the website user friendly and work properly, to allow You to make Your booking/purchases, and to enable us to serve You better and more efficiently. Other types of cookies help us to provide You with a good experience when You browse our Site, and also allow us to improve our Site or the way we provide our service to customers. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to You.

We may record anonymous, non-personal information (not including Your name, address, email address or telephone number) about Your visits to this and other web sites in order to measure advertising effectiveness. We may also collect non personal information about Your visit to our website, based on Your browsing (click stream) activities. This information may include the pages browsed and products and services viewed or booked for example. None of this information is passed to any third party, and is used solely by us to provide You with a better user experience on the Website.

In order to manage and develop our offers and to provide You with better products and services tailored to Your individual interests and needs, we may also use cookies to display any advertisement to You while You are on the Website or to send You offers via e-mails focusing particularly on destinations which may be of Your interest. The third party advertising companies may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry-standard technology and is used by all major websites. They may use this anonymous information about Your visits to the Website in order to provide advertisements about goods and services of potential interest to You.

Some information that You should have about Cookies:

• Certain features on the website are only available through the use of cookies.
• Cookies allow You to log in without having to type Your login name each time (only Your password is needed) and identify the User and maintain their signed-in status.
• Most cookies are “session cookies,” meaning that they are automatically deleted from the User’s hard drive at the end of a session. “Persistent cookies” remain in place across multiple visits to our websites.
• You are free to decline the cookies if your browser permits, although doing so may interfere with the use of the website.

We may use Cookies to:

• Measure the entry and exit points of visitors to the Site and a respective number of visitors to various pages and sections of the Site and details of searches performed.
• Measure the usage of advertising banners and other click through from the Site.
• Understand and analyze trends, administer the site, learn about user behavior on the site, and gather demographic information about our user base as a whole.
• We may use this information in our marketing and advertising services.
• Pixel tags enable us to send email messages in a format customers can read, and they tell us whether the mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

THIRD-PARTY WEBSITE LINKS

You may be offered automatic links to other internet websites at various points that may be relevant to a particular aspect of this website. These third-party website owners may use combined information about Your visits to our Site and other sites in order to provide advertisements about related goods and services that may be of Your interest. Please note that we do not share any of Your Personal Information with these third-party website owners unless You give us permission, in writing to do so. These third-party website owners may seek to use cookies and pixel tags to track Session Data about the ads You have seen and the types of things in which You appear interested. This does not indicate that HolidaySaathi is necessarily associated with any of these other websites.

Clicking on one of these automatic links, You are no longer on the website of HolidaySaathi. We take no responsibility whatsoever for these other websites or any information contained in them. Please check the Terms and Conditions and review the privacy policies before You submit any personal data to these other websites as we do not accept any responsibility or liability for their policies.

PARTIES WITH WHOM YOUR INFORMATION IS SHARED

In order to improve service efficiency, Your personal information may be shared with our Holding Company, Subsidiary Company, associate Companies, Subsidiary of our Holding company, or an entity that controls, is controlled by or is under common control. Such information will be shared under controlled and secure circumstances. In any event of a merger, or sale or re-structuring or if we sell/ transfer/assign the business or part thereof, to any of our group companies, then any and all the Customer’s personal information will be transferred to the appropriate party.

We may share Your personal information with our Service Providers such as Hotels, Airlines, Destination Management Companies, Transport Service Providers or any other suppliers involved in fulfilling Your booking/purchase. Please take note that while making a booking/purchase with us, You authorize us to share Your information with the said service providers/suppliers. However, You are advised to go through the privacy policies of the respective service provider/supplier whose services You choose to avail as how the said service providers/suppliers use the information shared with them is beyond our purview. We may share Your personal information with our Business Partners like Banks, Insurance Companies, International SIM Card providers, Visa Consulates, etc.

We may disclose Your personal information if and when required by law. The information will be disclose when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal process served on us or to exercise the legal rights or defend against legal claims in bona fide circumstances. We may also disclose the information if the disclosure is reasonably necessary.

MARKETING USE

We may use the information generated from an inquiry or a booking/purchase made by You on this website, to contact You by telephonic means and/or by electronic means (e-mail) with information and offers relating to the products about which You enquired. At any given point in time You can ask us to not process Your personal data for marketing purposes by sending a request to unsubscribe the e-mail address mentioned hereinafter:

info@holidaysaathi.com

We will send You information and offers to vie email relating to products offered by us if You have signed up (opt-in) to receive such marketing. We will not pass Your contact details to any other third party other than our group companies for marketing purposes unless You have expressly agreed that we may do so.

We frequently provide sponsorships as a promotional activity and provide opportunities to You to win great travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use Your personal information to notify the contest winners. As a part of our marketing policy You may receive promotional emails, newsletters, exclusive promotions offering special deals, new product launches, etc.

Opinions, suggestions and feedback given by You are highly appreciated by the Management of HolidaySaathi. In order to collect and gather opinions from You online surveys are conducted by us. All the surveys are anonymous unless otherwise stated. Participation in these surveys is entirely optional but it is advisable to participate and give Your opinions as they will be taken into consideration and used to make improvements not only to the Website but also to improve the products and services provided to You.

You also give us your consent to use your photographs captured during Tours to be published on the website for marketing and advertising purpose.

DATA PROTECTION AND SECURITY

Information transmitted via the internet is never completely secure and we cannot guarantee the security of Your transmitted data therefore any transmission done via the internet is at Your own risk. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information, and appropriate security measures and certifications are in place to protect Your personal data. We use SSL (Secure Socket Layer) Technology to encrypt all the information transmitted by You. All information You provide to us is stored on our secure servers. While no system is full-proof, including ours, we will do our best to ensure Your data remains safe with us. In no circumstance, will HolidaySaathi be held responsible for any loss of Your personal information due to malicious attempts of unlawful interception of Your personal data or private communications by a third party. By browsing the website or making a booking/purchase You agree with such limitation and exposure.

Certain parts of the website are accessible only after You sign-in. Passwords provided by us or chosen by You to sign-in must be kept confidential. We ask You not to share a password with anyone. You may withdraw Your consent to submit any or all Personal Information. In case, You choose to do so then Your access to the Website may be limited and/or we might not be able to provide the services to You.

INTELLECTUAL PROPERTY RIGHTS (IPR)

Our products, our ideas and concepts, our logo, and our Brand Name “HolidaySaathi” are exclusively and predominantly developed by us. We have Trademarks, Watermarks and Copyrights registered in the name of HolidaySaathi and our Directors. You agree that You will not use or display any registered IPR without the prior written consent being obtained from HolidaySaathi. Any person who attempts to infringe on Intellectual Property Rights vested upon us shall face legal consequences.

AUTHENTICITY OF DATA

It shall be Your duty to ensure that the information provided by You is true, accurate and complete. HolidaySaathi will not be held responsible for the authenticity, accuracy and correctness of such information.

CHANGES TO THIS PRIVACY POLICY

By opening, browsing, using this site for transactions, or storing any data/information, You agree to comply with the latest revised privacy policy in effect at such time. The contents of this Privacy Policy are subject to change at any time without notice. Therefore, You have to make sure You have access to the latest version of the Privacy policy.

If at any time You believe that we have not adhered to the Privacy Policy, please inform us by e-mail at info@holidaysaathi.com and we will take all reasonable efforts and steps to promptly determine and resolve the issue.

Comments and Suggestions

To contact us regarding this Privacy Policy, please contact us at https://www.holidaysaathi.com/contact.